Customer Success Team

What to expect from our Customer Success Organization

DiscoverOrg’s Customer Success Organization consists of Customer Success Managers, as well as dedicated Customer Support staff and an Education Services Team. How you’ll interact with them:

You’ll be introduced to your Customer Success Manager right away – he or she will be with you throughout your partnership with DiscoverOrg, ensuring that you make the most of your subscription and maximize ROI.

The Education Services Team will lead the onboarding process and adoption of DiscoverOrg as well as provide continuous education to improve users’ core competencies. Education and training will be facilitated via our Education Portal and consist of both instructor-led training and self-guided, interactive e-Learning modules. Throughout the course of your subscription, your Customer Success Manager will help you continue to improve operational efficiency, develop strategies to meet your goals, and expand to advanced uses of the platform.

Got a technology question? You’ll connect directly with our Customer Support Team, who are dedicated to providing support to our customers as they navigate the platform day to day.

Unlimited support, training, and professional development with no additional costs or fees

Our mission is to help you succeed in your role using the DiscoverOrg platform, whatever your goals may be. Our Customer Success Organization members have the experience, skills, and training to help you master the system and elevate your sales, marketing, and staffing expertise – so you get where you want to go.

The Customer Success Team

David Sill

Senior VP, Customer Success

Andrew Brewer

VP, Customer Success

Krystan Resch

Director, Customer Experience

Andy Lyon

Director, Customer Success

Patrick Redinger

Strategic Initiatives Account Executive

Chris Ortolano

Manager of Customer Enablement

Brett Soucy

Manager, Customer Success

Ryan O’Neil

Manager, Customer Success

Samantha Montgomery

Manager, Customer Success

Fran Costello

Customer Success Manager

Ben Croll

Customer Success Manager

Mychal Deming

Customer Success Manager

Luke Denby

Customer Success Manager

Brandon Derbin

Customer Success Manager

Harter Hudson

Customer Success Manager

Nathan Israileff

Customer Success Manager

Nic Jamros

Customer Success Manager

John Knutson

Customer Success Manager

Jody McCord

Customer Success Manager

Jeff Miller

Customer Success Manager

Felicia Raimer

Customer Success Manager

Ryan Self

Customer Success Manager

Matthew Shephard

Customer Success Manager

Jonathan Singh

Customer Success Manager

Hallah Sweilem

Customer Success Manager

Kyle Ziegler

Customer Success Manager

Sean Breen

Manager, Education Services

Jared Ellis

Manager, Education Services

Ricky Kalmbach

Manager, Education Services

Will Hinrichs

Manager, Customer Support

Jeff Gabriel

Customer Support Specialist

Jared Hanks

Customer Support Specialist

Miranda Larson

Customer Support Specialist

Hannah Ulman

Customer Support Specialist