Customer Success Team
What to expect from our Customer Success Organization
DiscoverOrg’s Customer Success Organization consists of Customer Success Managers, as well as dedicated Customer Support staff and an Education Services Team. How you’ll interact with them:
You’ll be introduced to your Customer Success Manager right away – he or she will be with you throughout your partnership with DiscoverOrg, ensuring that you make the most of your subscription and maximize ROI.
The Education Services Team will lead the onboarding process and adoption of DiscoverOrg as well as provide continuous education to improve users’ core competencies. Education and training will be facilitated via our Education Portal and consist of both instructor-led training and self-guided, interactive e-Learning modules. Throughout the course of your subscription, your Customer Success Manager will help you continue to improve operational efficiency, develop strategies to meet your goals, and expand to advanced uses of the platform.
Got a technology question? You’ll connect directly with our Customer Support Team, who are dedicated to providing support to our customers as they navigate the platform day to day.
Unlimited support, training, and professional development with no additional costs or fees
Our mission is to help you succeed in your role using the DiscoverOrg platform, whatever your goals may be. Our Customer Success Organization members have the experience, skills, and training to help you master the system and elevate your sales, marketing, and staffing expertise – so you get where you want to go.