Have you ever crafted an awesome email sequence … and watched in disappointment as less-than-awesome results rolled in?
High email bounce rates are a campaign killer.
We’ve all been there.
We’ve bought lead lists and tested them. We’ve seen lists with a 40% bounce rate (yes, really), and many others around 15% … but few people in sales and marketing rely on lists alone.
The reality is that most sales and marketing automation tools and CRMs use data from a variety of sources: usually a combination of (1) purchased third-party data, (2) user-generated data from form-fills, and (3) information that is manually entered in-house.
Our squeaky-clean data is in a league of its own, but we wanted to see how it stacked up in real life, which can be hard to quantify.
Our partners at Tellwise were able to take a peek under the hood of their tool and give us insight on email accuracy from real campaigns, which can be hard to quantify.
You see, Tellwise offers a sales acceleration tool with a robust set of capabilities for interacting with prospects, and tracking those interactions. Tellwise’s smart messaging tool – which integrates directly with DiscoverOrg – tracks emails to give sales reps with insight into open rates and engagement with attachments, as well as the ability to see when that activity is happening, in real-time.
From there, sales reps can instantly call or IM the prospect to answer questions and deepen the relationship.
A real look at email bounce rates
Tellwise ran some numbers to see what happens when their customers send general campaigns.
This data tells us what usual bounce rates are for sales professionals sending one-off emails through tools like Tellwise. But the real value came when they looked at what happened to only the emails directed towards contacts that currently exist in DiscoverOrg.
Let’s just say the results were staggering.
We looked at days where Tellwise customers sent 1000 or more emails to contacts in DiscoverOrg, between Dec 18th, 2017 and January 7th, 2018.
Here’s what we found:
Over this period in late 2017 and early 2018, emails to DiscoverOrg contacts through Tellwise bounced 1.47% of the time. Emails to the entire Tellwise universe of contacts bounced at a 5.38% of the time. (Average bounce rates, according to Smart Insights, are between 6% and 12%.)
Read the case study pitting DiscoverOrg against a major competitor, which found:
- The competitor’s bounce rate was 5x higher than DiscoverOrg’s
- DiscoverOrg’s open rate was more than 2x higher
- DiscoverOrg’s positive response rate was over 4x higher over all 8 touches
How is this possible?
Are emails in DiscoverOrg really over 3.5 times cleaner than the typical email address used by sales professionals?
The short answer is “Yes!”
The 1.47% bounce rate for emails to DiscoverOrg contacts includes multiple emails, which is not to say that DiscoverOrg’s emails bounce at a 1.47% rate across the board. (When Tellwise users communicate with prospects several times on the same day, the percentage of emails that bounce decreases.)
Get the free Ebook: What the @#$% Happened to Email Deliverability?!
The overall data includes data from DiscoverOrg. Because Tellwise integrates directly with DiscoverOrg, Tellwise users get cleaner data than the typical sales professional. So the numbers for the “overall” statistics are likely generous, given that there’s a disproportionately high percentage of DiscoverOrg contacts in there.
Tellwise CEO Conrad Bayer says: “The quality of data is a significant factor in the productivity of our customers sales reps. A sales role is difficult enough without having to waste time trying to communicate with people that are no longer there. It is a time a moral killer. When they work with DiscoverOrg, data quality goes from being a challenge to a strategic asset for them.”
It’s also important to note that these numbers do not reflect an astronomical sample size (65,000 emails sent over a five-day period), so the data is prone to being more heavily influenced by a few individual Tellwise customers and/or their specific campaigns than we would have liked. As more customers pair Tellwise and DiscoverOrg, the impact of DiscoverOrg data will become even more clear when thousands of DiscoverOrg contacts are being successfully contacted out of Tellwise on a daily basis.
The rest of the data for days with less than 1,000 emails to DiscoverOrg contacts actually indicate that the bounce rate may be a bit conservative, and the gap between overall bounce rate and DiscoverOrg data is likely higher.
How is data quality accomplished?
DiscoverOrg has been providing B2B contact information since 2007, and throughout the years we’ve gotten pretty good at figuring out what it takes to keep a database clean:
- Innovation and investment: DiscoverOrg pumps over $15 million into our proprietary data gathering and cleansing process every year, with the sole purpose of providing our customers with quality data.
- Strategic partnerships: We have partnerships with multiple services and proprietary data feeds, in addition to Tellwise, to notify us whenever emails to contacts in our database bounce.
- Data integrity: Our Research Operations team at DiscoverOrg is responsible for monitoring the health of the email addresses in our database. We have several daily reports that track the percentage of invalid emails in a random cross-sections of our database – and a host of other tracking methods.
When emails in DiscoverOrg bounce, we have the industry’s largest research team following up on that data to ensure that DiscoverOrg continues to provide the most accurate data in the business; for example, when we are unable to validate a contact’s email through our other tools, we have a researcher call their company and confirm their email.
These are just a few of the reasons why emailing contacts in DiscoverOrg results in least 3.5x fewer bounces than the typical B2B sales email campaign.
Incorrect, outdated emails cause problems that go a lot farther than that sinking feeling you get when a great email campaign fails: your domain reputation suffers and can even be blacklisted.
It’s faster and cheaper to prioritize data accuracy in the first place.
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