Leena Munjal – Senior Vice President

Reports to:
James Andrew, Chief Administrative Officer – Sears Holdings

About Leena:

Responsible for nearly 800 Sears and 1,000 Kmart Stores, Online (Sears.com & Kmart.com) and Mobile (Sears & Kmart mobile apps) platforms, Call Centers, Creative Design and Customer Experience, as measured by Net Promoter Score (NPS), across all customer touch points.

With Integrated Retail at the core of SHC transformation and strategy, founded Integrated Retail Labs (IRLabs) that has equipped hundreds of Sears and Kmart stores with Wi-Fi and technology infrastructure, equipped thousands of associates with tablets and handhelds, and launched several apps used by associates to help customers make an informed purchase decision. Check it out @ http://searslabs.com

Lead initiatives that integrate physical stores with online/digital channels to provide a seamless and convenient shopping experience so customers can shop on their own terms – such as Buy Online Pick Up In Store, Ready in 5 Guarantee, In-Vehicle pickup, Store to Home free shipping, Return/Exchange in 5 etc.

Transform the store experience by leveraging technology and transitioning from physical to digital — paper receipts to eReceipts, paper coupons to eCoupons, POS checkout to mobile checkout, paper signs to digital signs, manual inventory counts to using RFID, etc.

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