Responding to its growing, global customer base the SaaS-based sales intelligence company extends support hours.
Vancouver, Wash – June 15, 2016 – DiscoverOrg, the leader in high-quality sales intelligence, announced today the extension of available technical customer support hours to 24 hours a day, 7 days a week.
“With our expanded international data offerings, our global technology and staffing customers rely on us to help drive sales and revenue across the world,” said Andrew Brewer, Vice President of Customer Success of DiscoverOrg. “In response to their requests, we’re proud to now offer 24/7 technical support.”
Over the last 6 months, DiscoverOrg has invested heavily into its Customer Success function: launching its Education portal, implementing user-requested features and enhancements in its re-designed platform, adding WalkMe functionality to its new interface and restructuring the roles and responsibilities of the customer success team. This new offering furthers the company’s commitment to improving the customer experience and enabling the success of its customers.
Beginning today, customers can access the technical support team via phone, email, and live chat from within the platform 24 hours a day, 7 days a week.
For more information about DiscoverOrg, please visit www.discoverorg.com.
DiscoverOrg is the leading marketing and sales intelligence tool used by the top technology vendors, staffing companies and consultants targeting IT, Finance, Marketing, Engineering, Technology and Product Development departments of Fortune-ranked, MidMarket, and SMB companies in North America and Europe. Offered in the form of a constantly refreshed database, DiscoverOrg specializes in mapping out the org charts, including verified email addresses, direct-dial phone numbers, reporting structure, new projects & initiatives, and technology installed base. Each of the decision makers in the DiscoverOrg database are updated and refreshed by the company’s team of in-house researchers at least once every 90 days, enabling customers to reach the right person at the right company with the right message. For more information, please visit www.discoverorg.com.